Countries & Charges
We use UPS to deliver ERGObaby products to your country and we are compiling different countries into zones with standardised flat fees in order to keep the charges transparent. Conditions for wholesale accounts may vary.
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UPS delivers between 8 am and 6 pm Monday to Friday excluding public holidays. If you place the order after 12 pm (noon) your order may be dispatched the following working day. The delivery times are given as a rough guide and may be subject to change. If you have not received your order within the indicated time, please contact us or UPS with the tracking number we emailed you when your parcel was dispatched. After three unsuccessfull delivery attempts, the parcel is automatically sent back to us. In case the delivery address was wrong, the costs for a new shipment are at the private's client expense.
Please note that delivery to non-EU countries and some islands may cause additional costs (customs etc...) which are at the private client's expense.
The minimum order value is 14,90 EUR.
Right of cancellation
1. Countermands
You may cancel your contractual acceptance in writing (e.g. letter, fax, e-mail) within two weeks without giving any reasons for your cancellation or by returning the item if already delivered to you before this period expires. The period begins after receipt of this notification in writing of the customer’s right of cancellation. Sending off the cancellation or returning the item in a timely manner is sufficient to comply with the cancellation period. Customers have to direct their countermands to:
Ergobaby Europe GmbH
Gotenstraße 12
D-20097 Hamburg
Fax: +49 40 4210 651 99
2. Consequences of countermands
In case of an operative countermand, all services rendered at both sides must be recompensed completely. If you cannot return the service received either in full or in part, or only in a deteriorated condition, you will have to compensate ERGObaby Europe GmbH as applicable. This does not apply to the delivery of items if deterioration of the item is attributable exclusively to its being inspected – comparable to inspecting goods in a retail outlet. You can also avoid the obligation of providing compensation for any deterioration to the item following use of the item in accordance with the instructions by not using the item as if it were your own property and by refraining from doing anything that may reduce its value. Items that can be shipped as a parcel are to be returned at our risk. You will bear the return delivery costs if the goods delivered are the ones ordered and if the price of the item to be returned does not exceed 40 euros or if at the time of cancellation you have not yet rendered payment for a higher priced item or paid a contractually agreed instalment. In all other cases the sending back will be free of charge. Obligations to refund payments must be performed within 30 days. For you, the period begins when you send off your notice of cancellation or when you return the item; and for us when we receive the same.
End of right of cancellation